Returns & Refunds Policy
At PartySuppliesBrand.com, we strive to ensure that every customer is completely satisfied with their purchase. If for any reason you are not satisfied, our returns and refunds policy provides clear guidance on how to return items and receive a refund.
1. Returns Window
You may return items within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Items that have been opened, used, or damaged will not be accepted for return.
2. Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons, including but not limited to:
- Party balloons after they have been inflated.
- Food products or confectionery.
- Personalized or customized products.
3. How to Return Items
To return an item, please follow the instructions provided on our website. You must include proof of purchase, such as an order confirmation or receipt. All returns should be securely packaged to prevent damage during transit.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to the original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
5. Exchanges
Currently, we do not offer direct exchanges. If you wish to receive a different item, you will need to return the original item for a refund and place a new order for the replacement.
6. Shipping Costs
Unless the return is due to a mistake on our part, you are responsible for the cost of returning the item. We recommend using a trackable shipping method to ensure the safe delivery of your returned items.
7. Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us immediately through the website. We will arrange for a replacement or refund at no additional cost.
8. Policy Changes
We may update this Returns & Refunds Policy from time to time to reflect changes in our procedures or legal requirements. Any updates will be posted on this page, and continued use of PartySuppliesBrand.com indicates your acceptance of the updated terms.
By shopping at PartySuppliesBrand.com, you acknowledge that you have read, understood, and agreed to the terms of our Returns & Refunds Policy.