Delivery Options
Standard Delivery
- Delivery within 3-5 working days
- £4.95 delivery fee
- Free delivery on orders over £50
- Tracked service with signature required
Express Delivery
- Next working day delivery
- £9.95 delivery fee
- Order before 2pm for same-day dispatch
- Available Monday to Friday
Saturday Delivery
- Saturday delivery option
- £12.95 delivery fee
- Must order by Friday 2pm
- Perfect for weekend events
International Delivery
- European delivery: 5-7 working days
- Worldwide delivery: 7-14 working days
- Customs charges may apply
- Tracking included
Click & Collect
- Free collection from local partners
- Ready in 2 hours during opening times
- Over 500 collection points nationwide
- Bring order confirmation and ID
Delivery Information
Order Processing
- Orders processed within 24 hours
- Dispatch confirmation sent via email
- Working days: Monday to Friday
- Excludes public holidays
Delivery Areas
- UK Mainland included
- Northern Ireland: additional charges apply
- Scottish Highlands: additional charges apply
- Some remote areas may have longer delivery times
Large Item Delivery
- For items over specific dimensions
- £19.95 delivery fee
- Two-person delivery service
- Room of choice delivery available
Special Delivery Services
Timed Delivery
- Choose your delivery slot
- £14.95 additional fee
- 2-hour delivery window
- Must be booked in advance
Installation Service
- Professional installation available
- Price varies by product
- Book during checkout process
- Certified installers
Delivery Restrictions
Age-Restricted Items
- Signature required from someone aged 18+
- ID may be requested
- Cannot be left with neighbours
- Failed delivery may incur additional charges
Hazardous Materials
- Some items have special restrictions
- Cannot be shipped internationally
- Additional packaging required
- Specific carrier requirements
Tracking Your Order
Online Tracking
- Track your order in real-time
- Receive SMS/email updates
- Estimated delivery time provided
- Driver’s contact information available
Delivery Issues
Failed Delivery
- Two delivery attempts made
- Card left with instructions
- Item held at local depot for 5 days
- Rearrangement fee may apply
Damaged Items
- Report within 24 hours of delivery
- Photos of damage required
- Replacement sent immediately
- Collection of damaged item arranged
Special Circumstances
Business Delivery
- Deliver to business addresses
- Receptionist can sign for delivery
- Available during business hours
- No additional charge
Safe Place Delivery
- Specify safe place during checkout
- Leave in garage/shed/porch
- Your responsibility once delivered
- Not available for high-value items
Seasonal Information
Holiday Periods
- Extended processing times during peak seasons
- Last order dates published on website
- Express service recommended in December
- Christmas delivery deadlines announced
Contact Information
For delivery enquiries:
- Email: [email protected]
- Hours: Mon-Fri 8am-6pm, Sat 9am-4pm
Important Notes
- Please check your delivery address carefully
- We cannot change address once order is dispatched
- Delivery times are estimates, not guarantees
- Weather conditions may affect delivery times
Last updated: September 2023